Customer Support Specialist

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About the role

We are actively seeking a dedicated Customer Support Specialist to join our team. This pivotal role involves cultivating enduring relationships with customer, engaging key business executives and collaborating with client stakeholders to support AssetCues solutions. As a liaison between customers and cross-functional internal teams, you will play a crucial role in ensuring the prompt and successful delivery of AssetCues solutions, ultimately contributing to their success.

Key Responsibilities

  • Ensure timely and successful delivery of AssetCues solutions according to customer needs and objectives.
  • Maintain client satisfaction by delivering exceptional service.
  • Collaborate with Sales, DevOps, Quality and Engineering teams to onboard new clients while further developing existing relationships.
  • Define and monitor onboarding and support processes, ensuring the timely and high-quality delivery of customer requests.
  • Prioritize and assign work across cross-functional teams, negotiating timelines with customers when necessary.
  • Establish and maintain operational metrics to regularly evaluate onboarding and customer request performance.
  • Serve as the primary point of contact, establishing and nurturing long-term relationships with customers to ensure renewals and expansion.
  • Monitor and analyze customer product usage, providing essential support to ensure their success with the product.

Preferred Qualifications

  • Computer/IT Engineer, MCA, MBA.
  • 3 years of experience in customer support.
  • Strong verbal and written communication skills.
  • Ability to build and maintain relationships.
  • Strong problem-solving and negotiation skills.
  • Time management and organizational skills.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability to change.
  • A strong desire to learn and grow in the Customer Support function.

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Apply for this position

Upload Resume*
Cover Letter*
Portfolio (if any)