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Quick Facts

Asset Managed
500k+ IT & Non-IT
Locations
6,000
Integration
Oracle ERP · ServiceNow ITSM · SuccessFactors
Implementation
Phased 6-month rollout
Key Outcome
100% IT Asset Reconciliation Accuracy
Manual Effort
80% Reduction
ROI Timeline
<10 month

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Enterprise — Global (Multi-sector)

How a Global Enterprise Achieved 100% ITAM Accuracy and Eliminated IT–Finance Discrepancies with AssetCues

100%
Perfect Alignment
80%
Effort Reduction
<10 Month
Rapid ROI

The Challenge

  • Managing 500,000+ IT and non-IT assets across 6,000 locations without a unified platform created major data conflicts between IT (ServiceNow ITSM) and Finance (Oracle ERP FAR). This resulted in ghost assets in FAR, missing records in Finance, and frequent audit discrepancies.
  • Audit exposure was critical — the company wrote off millions in untraceable assets, while continuing to pay insurance and taxes on non-existent assets due to the lack of an effective ITSM-FAR reconciliation solution.
  • Without a structured employee asset handover (HOTO) system, assets were frequently lost during employee exits, leading to ownership disputes and incomplete asset records.
  • Manual physical verification delivered only 60% accuracy, while warranty and AMC tracking remained inconsistent — causing unexpected failures and high emergency costs.
  • Spreadsheet-based tracking failed to scale at enterprise level, leading to performance issues, outdated records, and the urgent need for a robust IT asset reconciliation platform.

The Assetcues Solution

Unified Asset Repository — ERP + ITSM Integration

Created a real-time unified asset database integrated with Oracle ERP and ServiceNow ITSM, ensuring a single source of truth. Automated lifecycle updates (transfer, disposal, retirement) eliminated data mismatches and reconciliation gaps.

Asset Re-Tagging & Mobile Verification

Executed large-scale barcode re-tagging across 6,000 locations, improving audit accuracy from 60% to ~99%. Mobile app enabled real-time verification and instant updates, reducing audit time from weeks to days.

Three-Way System Integration (ERP + ITSM + HRMS)

Enabled real-time sync between Oracle, ServiceNow, and SuccessFactors via custom APIs. Eliminated data silos and ensured every update reflects instantly across all systems.

Mobile RFID-Based Verification

Handheld RFID readers replaced manual audits, enabling rapid scanning, instant updates, and automated anomaly detection — reducing audit timelines from weeks to days.

Self-Audits & Warranty Alert Automation

Introduced quarterly self-audits and automated alerts for AMC, warranty, and insurance renewals — improving accountability and preventing costly asset failures.

“AssetCues ticked all the boxes — it broke down silos, automated our workflows, and fit seamlessly into our IT landscape. Its focus on unifying Finance and IT asset data was a true game-changer.”

CIO, Global Enterprise Client (Name withheld per NDA)

Measured Results

  • 100% IT asset reconciliation accuracy — all IT–Finance discrepancies eliminated, with zero audit issues and complete alignment across systems.
  • 80% reduction in manual effort — automated workflows cut approvals from days to minutes, freeing IT teams for strategic asset management.
  • 90% faster audit cycles — verification reduced from months to days, with full traceability and near-zero compliance risk.
  • Enterprise-wide ghost asset elimination — write-offs dropped to single digits, reducing IT asset insurance costs by 10%.
  • HOTO process standardised — asset loss during employee exits reduced to near-zero, with ~90% drop in audit-related travel and overtime.
  • Full ROI in under 10 months — asset management transformed into a strategic function for smarter planning and budgeting.

About the client

A global enterprise operating across 6,000 locations managing 500,000+ IT and non-IT assets. Prior to AssetCues, IT maintained records in ServiceNow ITSM and spreadsheets while Finance relied on Oracle ERP — two systems structurally misaligned and never synchronized. Ghost assets, zombie assets, and manual tracking created recurring audit exposure and chronic operational inefficiency. Client identity withheld per NDA.

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